Caratage "Bullion" Organic Cotton Sweatshirt

At Caratage, we are committed to delivering our luxury fashion pieces to you with the utmost care and efficiency. Reflecting our dedication to excellence, our shipping and returns policy is designed to ensure a seamless and satisfying experience, from our atelier to your wardrobe.

Shipping Policy:

• Production Time: As each Caratage garment is meticulously crafted to order, we standardly process and prepare your items for shipment from the United States within one week. The maximum processing time for any standard order is two weeks, ensuring a swift turnaround for our bespoke pieces.
• Shipping Methods: We offer complimentary standard shipping on all orders within the United States. Expedited shipping options are available at an additional cost, calculated at checkout based on your delivery address and the shipping method selected.
• International Shipping: Caratage is pleased to serve an international clientele. Shipping fees and delivery times for orders outside the United States vary by destination. All applicable taxes, duties, and customs charges are the responsibility of the customer and will be detailed at checkout.
• Tracking Your Order: Upon dispatch, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the delivery status of your order.

Returns Policy:

• Return Window: We are confident in the quality and craftsmanship of our products. However, if you are not completely satisfied with your purchase, we accept returns within 30 days of the delivery date.
• Condition of Returned Items: Items must be returned in their original condition, unworn, unaltered, and with all original tags attached.
• Initiating a Return: To start a return, please contact our customer service team with your order number and reason for the return. We will provide you with a return authorization and detailed instructions on how to proceed.
• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
• Exchanges: At this time, we can only replace items if they are defective or damaged upon arrival. For an exchange, please contact us immediately upon receipt.

Contact Us:

For any inquiries regarding our shipping and returns policy, or for assistance with your order, please contact our dedicated United States based customer service team. We are here to ensure your Caratage experience is nothing short of exceptional.

To maintain the luxurious quality and prolong the life of your Caratage Organic Fleece, please follow our detailed care instructions. Our guide ensures that your garment remains as exquisite as the day it arrived.

General Care:

• Color Preservation: Always wash your Caratage garment with like colors to maintain its vibrant hue and prevent color bleeding.

Washing Instructions:

• Preparation: Remove Brooch & turn your garment inside out before washing. This helps in reducing any potential abrasion and preserves the color and fabric & metal surface.
• Temperature: Machine wash cold to keep the fibers intact and prevent shrinking and fading. Cold water is gentle on the fabric and is effective in cleaning while protecting your tee’s integrity.
• Cycle: Opt for a gentle cycle to minimize the stress on the fabric, ensuring the tee maintains its shape and quality.

Drying Instructions:

• Method: Hang dry your garment. Air drying is the most gentle method, preventing shrinkage and fabric stress that can occur with tumble drying.
• Avoid Direct Sunlight: While air drying, avoid placing your tee in direct sunlight to prevent color fading. Find a shaded, well-ventilated area for drying.

Additional Tips:

• Ironing: If necessary, iron your garment on the lowest setting to avoid heat damage. It’s best to iron on the reverse side to protect the fabric’s surface.

Special Note:

Our Premium Organic Fleece, is designed to last. By adhering to these care instructions, you ensure that your garment not only retains its luxurious feel and fit but also its environmental integrity.

For any further questions on caring for your Caratage garments, please do not hesitate to contact our dedicated customer service team. Enjoy the unparalleled comfort and enduring quality of your Caratage Organic Fleece.