Caratage "Gold Label" Fine-Knit Crew Socks (Pack of 2)

At Caratage, we are committed to delivering our luxury fashion pieces to you with the utmost care and efficiency. Reflecting our dedication to excellence, our shipping and returns policy is designed to ensure a seamless and satisfying experience, from our atelier to your wardrobe.

Shipping Policy:

• Production Time: As each Caratage garment is meticulously crafted to order, we standardly process and prepare your items for shipment from the United States within one week. The maximum processing time for any standard order is two weeks, ensuring a swift turnaround for our bespoke pieces.
• Shipping Methods: We offer complimentary standard shipping on all orders within the United States. Expedited shipping options are available at an additional cost, calculated at checkout based on your delivery address and the shipping method selected.
• International Shipping: Caratage is pleased to serve an international clientele. Shipping fees and delivery times for orders outside the United States vary by destination. All applicable taxes, duties, and customs charges are the responsibility of the customer and will be detailed at checkout.
• Tracking Your Order: Upon dispatch, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the delivery status of your order.

Returns Policy:

• Return Window: We are confident in the quality and craftsmanship of our products. However, if you are not completely satisfied with your purchase, we accept returns within 30 days of the delivery date.
• Condition of Returned Items: Items must be returned in their original condition, unworn, unaltered, and with all original tags attached.
• Initiating a Return: To start a return, please contact our customer service team with your order number and reason for the return. We will provide you with a return authorization and detailed instructions on how to proceed.
• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
• Exchanges: At this time, we can only replace items if they are defective or damaged upon arrival. For an exchange, please contact us immediately upon receipt.

Contact Us:

For any inquiries regarding our shipping and returns policy, or for assistance with your order, please contact our dedicated United States based customer service team. We are here to ensure your Caratage experience is nothing short of exceptional.

• Machine Washable: For easy care, these socks can be machine washed. Use a gentle cycle with cold water to preserve the fabric’s softness and the vibrancy of the print. Turn inside out before washing to protect metal.
• Use Mild Detergent: Opt for a mild detergent that is gentle on natural fibers and colors. Avoid bleach and fabric softeners as they can degrade the fabric quality and affect the color.
• Air Dry Recommended: Lay flat or hang to air dry. Avoid using a tumble dryer as high heat can cause the cotton to shrink and may damage the delicate print and embellishments.
• Ironing: If necessary, iron on a low setting to remove any wrinkles. Do not iron directly on the printed graphics; instead, place a thin cloth between the iron and the graphic to protect it.
• Storage: Store in a cool, dry place away from direct sunlight. Folding the bandana neatly or rolling it can help maintain its shape and prevent creasing.